Terms of Service

Effective date: 26 August 2026

1. Who we are

Sanematics is a creative and digital growth studio providing marketing, design and development services under a single retainer. These terms govern your use of this website and, unless a separate written agreement says otherwise, our services. You can reach us any time at contact@sanematics.com.

2. Using this website

You may browse this website for your personal or business use. You agree not to misuse it, which includes attempting to gain unauthorised access to any part of the site or its infrastructure, scraping content at scale, submitting forms with false or automated data, or using the site in any way that breaks applicable law.

3. Our services

We provide marketing, design and development services to clients under monthly retainers. The exact scope, deliverables, timelines, fees and guarantee terms for each engagement are set out in the individual client agreement signed before work begins. If anything on this website differs from your signed agreement, the signed agreement wins.

4. Fees and payment

• Engagements are billed as a flat monthly retainer, agreed in advance and invoiced monthly.
• Retainers are payable in advance for each month of service unless your agreement states otherwise.
• Late payment may result in work being paused until the account is brought up to date.

5. Money-back guarantee

Where a money-back guarantee applies to an engagement, its precise conditions, window and refund amount are defined in the client agreement for that engagement. Guarantee claims must be raised in writing to contact@sanematics.com within the guarantee window.

6. Intellectual property

• Once an invoice covering a deliverable has been paid in full, the client owns the final deliverables produced for them under that engagement, unless the client agreement states otherwise.
• We retain ownership of our internal tools, processes, templates and any pre-existing materials used to produce the work.
• Unless restricted by a written confidentiality agreement, we may reference completed work, client names and results in our portfolio and marketing.
• All content on this website, including copy, artwork and code, belongs to Sanematics or its licensors and may not be reproduced without permission. Client logos and trademarks shown on this site belong to their respective owners.

7. Client responsibilities

Timely delivery depends on timely input. Clients agree to provide the access, materials, feedback and approvals needed for the work, and confirm that any materials they supply do not infringe anyone else's rights.

8. Disclaimers

This website and its content are provided on an "as is" basis. Marketing results shown on this site reflect specific past engagements and are not a promise of identical results for any future client. To the maximum extent permitted by law, we disclaim all implied warranties regarding the website.

9. Limitation of liability

To the maximum extent permitted by law, Sanematics is not liable for indirect, incidental or consequential losses arising from use of this website. For services, our total liability under an engagement is limited to the fees paid for that engagement in the three months before the claim arose, unless the client agreement states otherwise.

10. Third-party services

This website links to and embeds third-party services, including Calendly for scheduling and platforms hosting our case study media. Your use of those services is governed by their own terms and privacy policies.

11. Changes to these terms

We may update these terms from time to time. The effective date above always reflects the latest version, and continued use of the website after a change means you accept the updated terms.

12. Governing law

These website terms are governed by the laws of Pakistan. The governing law for a specific client engagement is set out in its client agreement.

13. Contact

Questions about these terms: contact@sanematics.com